Privacy Policy
Last updated: 11 June 2026. This policy explains how we handle personal information under the Privacy Act 2020 (New Zealand).
1. Who We Are
Sparkvibrant is the agency responsible for personal information collected through sparkvibrant.world. Our contact details: 129 Riccarton Road, Riccarton, Christchurch 8041, New Zealand. Email: serviceteam@sparkvibrant.world. Phone: +64 3 983 4500.
2. Information We Collect
We may collect:
- Identity information: your name
- Contact information: email address, phone number, postal address
- Communication content: messages sent via our contact form
- Technical information: IP address, browser type, device data, pages visited
- Cookie preferences: consent choices stored in your browser localStorage
3. How We Collect Information
We collect information directly when you submit our contact form, call or email us, request guide PDFs, or purchase planning services. Technical and cookie data may be collected automatically when you browse our website, subject to your cookie preferences.
4. Purpose of Collection
We collect personal information to respond to enquiries, deliver requested guides and paid services, improve our website, comply with legal obligations, and — with your consent — analyse site usage and deliver relevant content. We will not use your information for purposes unrelated to these without notifying you.
5. Legal Basis
Under the Privacy Act 2020, we rely on your consent (contact form, cookies), contractual necessity (paid services), and legitimate business interests (responding to enquiries, site security) when collecting and using personal information. Where the EU GDPR also applies, we process data on equivalent lawful bases.
6. Information Privacy Principles (IPPs)
We adhere to New Zealand's 13 Information Privacy Principles, including collecting information lawfully and fairly, ensuring accuracy, storing securely, providing access, and allowing correction. We only disclose information where permitted by the Privacy Act or with your consent.
7. Disclosure to Third Parties
We do not sell personal information. We may share data with service providers who assist with website hosting, email delivery, and analytics (where consented), bound by confidentiality and data protection obligations. Information may be stored on servers outside New Zealand; we take reasonable steps to ensure comparable safeguards apply.
8. Retention
Contact form submissions are retained for 24 months unless a longer period is needed for an ongoing service relationship. Analytics data is aggregated and anonymised after 14 months. Financial records for paid services are retained for 7 years as required by New Zealand tax law. Cookie preferences remain until you clear browser data or update your settings.
9. Security
We implement reasonable safeguards including HTTPS encryption, access controls, staff training, and periodic review of our data handling practices. No method of electronic transmission is completely secure; we cannot guarantee absolute security.
10. Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for optional processing (such as analytics cookies)
- Complain to the Office of the Privacy Commissioner if you believe we have interfered with your privacy
Contact us using the details above to exercise these rights. We aim to respond within 20 working days.
11. Children
Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental or guardian consent.
12. Changes
We may update this policy from time to time. The date at the top indicates the latest revision. Material changes will be communicated on this page.
13. Complaints
If you have a privacy concern, contact us first. You may also lodge a complaint with the Office of the Privacy Commissioner: www.privacy.org.nz.